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Swagsay
Grievance Redressal
Effective Date: 27 October 2025 · Chinsurah, WB
You matter to us. If you ever have a problem with a product, an order, or anything about Swagsay, please tell us. We will do our best to fix it quickly and fairly. This page shows you how to reach us and what to expect.
01
How to Make a Complaint
You can reach us in any of these ways. To help us solve your problem faster, please share your order number and tell us clearly what went wrong. You can add photos if they help.
- Email: Support@swagsay.com
- Phone / WhatsApp: +91 90621 51693
- By post: Grievance Officer, Swagsay, Ground Floor, 59 Sil's Lane, Sandeswartala, Chinsurah, Hooghly, West Bengal – 712101
02
Our Grievance Officer
As required by India's E-Commerce Rules, 2020, we have a Grievance Officer to help with your concerns:
Name
Swagata Mondal
Email
Support@swagsay.com
Phone
+91 90621 51693
Address: Ground Floor, 59 Sil's Lane, Sandeswartala, Chinsurah, Hooghly, West Bengal – 712101, India.
03
How Fast We Reply
⏱️ We reply within 48 hours. We will let you know we got your complaint within two days.
✅ We solve it within 1 month. We try to fix your problem as fast as we can, and within one month at the latest.
04
National Consumer Helpline
If you feel your problem is still not solved, you can also contact the Government of India's free helpline for customers:
- Toll-free number: 1915
- Website: consumerhelpline.gov.in
05
Stay Safe from Fraud
⚠️ Please Be Careful
Swagsay will never ask for your OTP, password, or bank details. We will never ask you to pay into a person's private account or UPI. Please pay only on our official website.
If money fraud happens to you, call the National Cyber Helpline 1930 or visit cybercrime.gov.in right away, and share your complaint number with our support team.