Exchange & Return Policy

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Policy 01

Exchange Policy

Request Timeline

Submit your exchange request within 3 days of delivery.

3-Day Window

Eligible For

Exchanges apply for Size Issues only. Other reasons are not covered under this policy.

Size Issues Only

Exchange Fee

A non-refundable shipping charge of ₹200 is required to initiate the exchange.

₹200 Shipping Fee

Processing Time

Our team will contact you within 2–3 working days after receiving your request.

Pickup Service

We arrange pickup from your address (up to 3 attempts). If pickup fails, you must self-ship at your own expense.

Exclusions

Only one exchange per order. No exchanges on Sale items or Discounted products.

No Sale / Discounted Items

Policy 02

Return & Refund Policy

Applicable For

Returns and refunds are only applicable for Damaged or Defective products. Please ensure you report within the specified timeline.

1

Report within 48 Hours

Any damage or defect must be reported within 48 hours of delivery. Reports after this window will not be accepted.

2

Share Unboxing Video + Photos

An unboxing video (starting from the sealed packet) and clear photos must be shared via WhatsApp at 9038505152. This is mandatory.

3

Return Pickup Arranged

We arrange a pickup from your location. If pickup is unavailable in your area, please send the product via India Speed Post.

4

Shipping Cost Reimbursed

Self-ship cost will be refunded up to ₹80 upon sharing the Speed Post receipt with us.

5

Refund Processed

Refund is processed within 7 working days after inspection — credited to your original payment method or provided UPI / Google Pay number.

₹

Policy 03

Payment Policy

100% Prepaid Only

We only accept fully prepaid orders. This ensures faster processing and confirmed delivery for you.

Confirmed & Faster

Payment Methods

Pay securely via UPI, Debit/Credit Cards, or Net Banking. All transactions are safe and encrypted.

UPI · Cards · Net Banking

No COD

Cash on Delivery (COD) and Partial Payments are not available at this time.

COD Not Available

Policy 04

Important Terms & Conditions

Product Condition

Items must be in original packaging, properly folded, and unused for returns or exchanges.

Tags & Labels

No refund or exchange if the price tag or label has been removed or tampered with.

Usage

Used or washed products are strictly ineligible for returns or exchanges.

Color Disclaimer

Product colors may vary slightly due to photographic lighting or screen settings; this is not considered a defect.

Fabric Care

We use high-quality fabrics, but no guarantee is provided for changes after washing or usage.

Legal Jurisdiction

All disputes are subject to the jurisdiction of the Chinsurah, Hooghly Court.

Need Help? We’re Here.

For all queries, policy clarifications, or exchange/return requests — reach our support team directly.

Contact Us